Important: Payment options
Direct Bank Deposit (Australia only) is offered as a payment method at checkout. Goods are shipped once payment is received. However if payment is not received in our bank account within three (3) days of purchase, the goods will be re-listed for sale without further notice. Please process your payment on the day you make your purchase, remember to put your email address in the details and include shipping fees.
If you choose to pay with a Paypal account, or by credit card via Paypal (if paying by credit card, Paypal may charge you a once off $1.09 (approx) refundable verification charge), you accept that any use of Paypal is between you and Paypal. Stramenda and/or Stramenda.com/Store accepts no responsibility or liability for any transactions you make using your credit card via the Paypal system or your Paypal account. Stramenda and/or Stramenda.com/Store does not process credit card payments or take customer credit card or bank account information.
- The supply of goods is made on the basis that the following terms and conditions apply.
- These terms and conditions will become binding upon acceptance by Stramenda and/or Stramenda.com/Store ("the Company") of the customer's order.
- Preferred postage/shipping method is chosen at checkout. It is highly recommended that Registered or Express options are chosen so that a tracking number is issued by Australia Post for the item. The Company accepts no liability whatsoever for the loss of or damage to goods in transit.
- At the time of ordering, it is the customer's obligation to enter the correct delivery address details. Should the customer enter the wrong address, the Company is not obliged to re-send the order to the correct address at the Company's expense. The Company will not accept liability for any loss or damage during delivery or arising from a late delivery as this is handled by Australia Post in conjunction with the purchaser of goods (recipient/customer). Orders can take up to a maximum of 14 days for delivery, although the Company always endeavours to get the item to the customer as quickly as possible. The Company always does its best to provide products on time to its customers. However in the event that delivery is delayed, the customer agrees that late delivery does not constitute a failure of the Company's agreement and does not entitle the customer to the cancellation of an order. The Company will not accept liability for any loss or damage arising from items stolen, lost or damaged after despatch from its warehouse has occurred. The Company will always endeavour to follow up any missing or lost parcels with Australia Post on the customer's behalf and do everything in its power to rectify the situation.
- If for any reason the goods ordered are unavailable, the Company reserves the right to substitute alternative goods provided they are reasonably equivalent in all respects (unless the customer's order specifies otherwise).
- When an order is placed it cannot be cancelled or delivery deferred unless prior agreement in writing is given by the customer and then only on terms which will indemnify the Company against loss.
- The Company reserves copyright in all products, ideas and specifications produced by the Company.
- The customer will be responsible for the following costs and charges: insurance for goods in transit; all statutory taxes and charges.
- Items returned for credit will only be accepted subject to the following conditions: (a) items must not be returned unless purchase invoice numbers are advised and return carriage charges are paid by the customer and prior agreement in writing is given by the Company (b) items accepted for return must be in the original packing or as supplied and remain in good condition (c) items returned must not be obsolete, incomplete, damaged or otherwise imperfect (d) items cannot be rejected unless defective or incorrectly supplied (e) no responsibility is accepted by the Company for items lost or damaged in transit during return to the Company.
- Claims for defective goods must be made within three business days of delivery.
- The Company does not accept any liability or make any warranty in relation to the goods except as provided herein or as required by law. Under no circumstance shall the Company's liability exceed the purchase price of the goods. The Company will not be liable for any loss or damage which is consequential, indirect or due to circumstances beyond the Company's reasonable control.
- No employee, servant or agent of the Company is authorised to alter, vary or waive these terms and conditions of sale or any one or more of them by oral agreement.
- These terms and conditions of sale are to be read as including any terms and conditions of sale specified by the Company's suppliers. Where such terms and conditions differ from these terms and conditions, the Company's terms and conditions shall override, unless objection is notified to the Company Secretary in writing not more than seven days after the date of sale. Following an objection the Company will have discretion as to which terms prevail.
- The Company may vary these terms and conditions from time to time.
- In the event of any inconsistency between these terms and conditions the same may be varied from time to time and the conditions on a Company invoice, these terms and conditions (as the name may be varied) shall prevail to the extent of such inconsistency.
- These terms and conditions of sale shall be governed by and constituted in accordance with the laws of courts of competent jurisdiction and the customer irrevocably submits to the exclusive jurisdiction of a court in the capital city of a State or Territory of Australia that the Company directs in relation to any of its parties commencing such terms and conditions.
